How is my item sent?
Any small, low cost items and weighing less than 1000g will be sent to you via 3 day courier unless a quicker service is cheaper to use. Larger/heavier and more valuable items will be delivered by our courier. Delivery of items will normally require a signature. Some items are offered with free postage and the service used is shown on the listing.
Please remember when you accept a delivery, you are signing to say that you have received the goods in a perfect conditions. If you notice any damage on the package or if you think it has been mishandled always sign as “damaged”.
How long will it take to receive my order?
Unless otherwise stated on the item description, we always endeavour to dispatch UK orders the same working day if ordered before 3pm Monday to Friday. Despatch times are shown in the listing. However any goods ordered after 3pm on Fridays or over the weekend will not be dispatched until Monday. Upon purchase of your item you will be presented with various delivery options which will inform you of the delivery timescales available.
Courier international approx timescales:
2-4 Days 3-5 Days
Austria Czech Republic
Northern Ireland Slovakia
PLEASE NOTE THAT THE NEXT DAY COURIER SERVICE IS ONLY AVAILABLE FOR UK MAINLAND (excludes Scottish highlands / N Ireland)
ALSO NOTE THAT INTERNATIONAL DELIVERYS ARE ONLY AVAILABLE TO MAINLAND DESTINATIONS
What days are regarded as working days?
Working days are classed as Monday to Friday and exclude weekends and all public holidays
Can I select the delivery date?
If for any reason you would like your items to be delivered later than the advertised timescales we will make every effort to help. If you require this service please state your required delivery date in the additional notes section when making payment or alternatively you can call our dedicated customer service team on 01325 333346 who will be happy to arrange this for you. Timed or Saturday deliveries are also available at an extra charge, please call us for details.
How can I track my order?
Once your item is dispatched you will receive an e-mail giving you a link to our courier’s website along with a consignment number that